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IT SUPPORT ENGINEER / SYSTEMS ENGINEERING / APPLICATION/DB DEVELOPER
Highly effective, resourceful, insightful systems engineer with 20+ year history of providing superior levels of high technology engineering services and continuous product and process improvement. Experienced software developer who thrives on challenge and strives to exceed expectations. Astute learner who quickly grasps highly technical material, ramps up to tasks rapidly, and delivers service with thorough professionalism. Passionate support expert who builds customer satisfaction, trust and product excellence, increasing company respectability and revenue. Demonstrated ability to play a strong team leadership role and as an independent contributor. Proven analytical and problem solving abilities in a fast paced, technically complex environment. Active Secret Security clearance granted 3/09. Security+ (DOD 8570) certification 3/10 Candidate ID SR6416481. AREAS OF EXPERTISE -------------------------------------------------------- Database Design and Administration/IT Engineering/Software & Hardware Engineering/Data Center Management/Network Architecture/SPC/ Mfg Automation/Data Modeling & Mining/IC Design Automation and Simulation/Software Support EDUCATION ------------------------------------------------------------------- MSCS - DATABASE DESIGN, UCCA 1998 BSEE - DIGITAL DESIGN, UNIVERSITY OF KANSAS, LAWRENCE, KS 1984 AA – BUSINESS, JCCC, OVERLAND PARK, KS 1981 CAREER HIGHLIGHTS ------------------------------------------------------- Premiere Global Inc, COS, Billing Production Support Manager Jan '12-Oct '12 Provided 24x7 production support for 3 globally dispersed finance teams. • Developed dashboards using c#/ASP.Net, and established monitoring automation in windows and unix • Standardized and documented production processes and reporting, trained users, and collaborated with design teams on production changes and a major system redesign. TAEUS International SME/Consultant Jun '11-Jan '12 Subject Matter Expert for Intellectual Property research. Analyzed and reverse engineered commercial software to identify patent infringement. Performed potential patent infringement quick scans and developed claim charts detailing evidence of use, prior art, and application scope. Built SW research lab using VMs Citrix, Hyper-V, and VMware. Serco-NA, COS, Web/Software Engineering Technical Lead Jul ’10 – May '11 Team Leader responsible for reverse engineering and re-design of a Remedy based Compliance Tracker in asp.net using Visual Studio and SQLServer05. • Lead 5 programmers (and a tester) to a robust innovative solution a month early and under budget. • Established comprehensive reusable software engineering, aspx design and development environments in a cross domain VM network. • Built and configured STIG compliant VMware SQL server 2005, Windows server 2008, Team Foundation Server, Visual Studio development, test and training environments • Produced technical design specifications, use cases, test cases and other design documentation. • Conducted customer demos, requirements gathering, and system testing. McNeil Technologies, COS, Web/Net Monitoring Team Lead Feb ’09 – Apr ‘10 Hired as a DBA and system developer for high visibility ACT dashboard project and in less than 1 year, advanced to team leader of web development and system monitoring groups. Provided system development services for OSI and Help Desk incident management. Developed, upgraded and tuned applications for optimal performance. Consolidated data from multiple sources, anticipated specific needs, and delivered robust, scalable, comprehensive solutions exceeding customer expectations ahead of schedule. Upgraded several VB .asp applications to C# .aspx. Implemented standardized metrics for incident reporting including ticket aging, neglect, trending, and customer satisfaction. • Planned efforts for deployment of BMC’s EITSM project data, workflows, migration, and system hardware architecture including DataGuard architecture for Air Force enterprise. • Established development network implementing VMware environments encompassing multiple server OSs, Remedy versions (6.3, 7.1, 7.5) and multiple databases (Oracle 10, SQLServer 2000, 2005, 2008). • Exceeded customer expectations with a near real-time ETL OLAP application to mine daily enterprise wide ASA V7.1 firewall logs identifying specific communication channels in 550 2 Gig compressed logfiles. Presented drilldown results in summary and Google map form on the web using perl, PHP, and Mysql on unix system. Tools: • Managed multiple 2000, 2005, 2008 SQLservers and IIS installations on Windows 2003 and 2008 servers. • Incorporated MS graphics extensions to .NET applications to achieve information visualization for daily summary reports. Marvell Technologies, Inc., COS Systems Engineer Nov ‘06 – Feb ’09 Developed, troubleshot, and supported design automation methodologies for mixed signal designs for use in Blackberry cellphones. • Provided 24/7 technical support and documentation for over a 100 electrical design engineers spanning multiple design disciplines, geographic locations and custom design environments on redhat linux. • Integrated new custom and OTS design automation tools and flows. • Established product quality, collateral consistency, and archival integrity with external fabs to enable design tracking, rapid bug fixes and investigations. |
Perl
Bash C/C++/C# VB SQL PHP Fortran Pascal Java JavaScript Skill(LISP) TCL Regex HTML CSS XML AJAX Visual Studio Fortify SCA SAS Base/AF/Frame JMP Oracle MySQL SQLServer RDB ADO|ASP.NET Dbase UML/ERWIN BMC Remedy Office Sharepoint HPUX SUSE Redhat Ubuntu Server 08 VMS DOS VMWare MS Virtualization IIS Apache Tomcat Data Compression Cadence Virtuoso AdvanceMS Modelsim ELDO Hercules Caliber Spice Apache Redhawk DesignSync CVS SOS VSS Subversion Mercurial TFS |
| Intel Corporation, COS Systems Engineer Nov ‘00-Nov ‘06 Owned division-wide automated mixed-signal design environments in support of Blackberry cellphone design. Specified formal systems and processes to ensure design quality and consistency within the CHG division. • Engineered design automation tool integrations to enable seamless state of the art process flows on redhat, Suse, HPUX, and Solaris using bash, perl, VMWare, and tcl. • Provided 24/7 technical support for over a 100 electrical design engineers spanning multiple design environments, geographic locations and design disciplines. • Awarded a Division Excellence Award for dedication and performance of a division-wide seamless linux operating system migration with zero downtime and 75% reduction in vendor support costs. • Delivered comprehensive process and tool documentation and FAQs via corporate wiki and sharepoint sites enabling first pass success and furthering process and tool understanding while reducing support manpower requirements. • Established product quality baselines, tool and collateral consistency, and archival integrity with internal and external fabs enabling design tracking, rapid bug fixes and new product variants. Ford Microelectronics, COS Systems Manager/Engineer Oct ‘91 – Nov ‘00 Progressed from Data Center Manager to Manufacturing Systems Engineer delivering innovative custom manufacturing dashboard systems including real-time OLAP and data-mining presentation on the web. Provided engineering support for research and manufacturing operations. • Planned, deployed and tuned a highly effective Pathworks networking environment to replace existing terminal environment. • Using SAS on HPUX, deployed a comprehensive, real-time Statistical Process Control dashboard to identify and report SPC manufacturing trends. Automated data collection systems on a variety of manufacturing equipment. • Received several awards for Distinguished Achievement toward Customer Satisfaction for efforts in email consolidation and information systems development and implementation. • Reduced operating costs by 50%, achieved improved performance, and reduced scheduled downtime by consolidating and upgrading VAX data center. Implemented SCSI RAID (5) for core operations. Cut computer room footprint by nearly half while maintaining 100% prime time availability. • Established and validated business continuity plans including a comprehensive backup system allowing for 1 week hands-off automation, 50% reduction in restoration time, and automated duplication for offsite storage. JLS Enterprises, Inc., COS Owner Jan ’94 – Present Provide a wide array of technical services for local small businesses. • Co-authored reverse engineering on DoubleSpace IP resulting in Microsoft acquisition of Stacker. • Built a comprehensive low-cost MRP and reporting system for a local private manufacturing company. • Developed several websites for small businesses and local organizations. • Perform PC malware cleaning and prevention, and system security hardening services. • Consult on computer system performance and perform upgrades. Texas Instruments, COS ILS Manager/Systems Manager Jan ‘85 – Oct ‘91 Delivered a complete range of Integrated Logistics Support products for HARM Avionics weapon system. Progressed to Data Center Manager in 5 years. • One of 1% of Quality Excellence Award winners at TI. • Configured, upgraded, and ensured uninterrupted engineering access to VAX 6000 and several VAX workstations on token ring topology. • Created several award-winning automated database tracking applications including equipment service tracking, document management, and Method Improvement Reporting using mysql, oracle, and dbase; significantly reducing manpower requirements while improving product quality and customer satisfaction. • Justified a large redesign contract award as an ILS Team Lead by computing Life Cycle Costs and Logistics Support Analysis on a complex avionics weapon system. PERSONAL ENDEAVORS -------------------------------------------------------- • Developed a comprehensive curriculum and taught a course in BASIC programming at a local University where the final project was a standard Blackjack program. • Supported myself and family through a Computer Science graduate degree program. • Held multiple leadership roles in the Knights of Columbus. • Certified Toastmaster. • Mentor and Co-founder of Rocky Mountain Robotics program (FIRST) References available at http://www.Linkedin.com/in/jmaschle | |